These Terms of Service ("Terms") form a legally binding agreement between you ("User," "Customer," "you") and Agent Growth Hub Inc., an Ontario corporation ("Agent Growth Hub," "AGH," "Company," "we," "us," "our").
By accessing or using the Agent Growth Hub CRM platform ("Platform"), you agree to these Terms.
1. Description of Services
Agent Growth Hub provides access to a cloud-based customer relationship management platform (CRM), marketing automation tools, AI-powered tools, communication systems, and related services (collectively, the "Services").
The Platform is operated using white-labeled third-party infrastructure, including but not limited to GoHighLevel and other third-party service providers.
Users are granted access to a subaccount within Agent Growth Hub's master infrastructure. Users do not own the underlying software platform.
2. Eligibility
You must:
- Be at least 18 years old
- Have authority to bind a business entity (if applicable)
- Use the Services in compliance with all applicable laws in Canada, the United States, and any other jurisdiction in which you operate
3. Account Ownership & Structure
3.1 Subaccount Structure
All user accounts are subaccounts under Agent Growth Hub's master account. Agent Growth Hub retains ownership of the master infrastructure.
3.2 Platform Ownership
Users do not obtain ownership rights in the CRM system, underlying software, snapshots, workflows, templates, AI systems, or infrastructure configurations.
3.3 Access Rights
Users are granted a limited, revocable, non-exclusive license to access their subaccount.
4. Fees, Billing & Stripe Authorization
4.1 Subscription Fees
Services may include monthly subscriptions, annual subscriptions, setup fees, add-on services, and usage-based charges (e.g., SMS, calling).
4.2 Free Trial
If a free trial is offered (e.g., 7 days), billing begins automatically at the end of the trial unless cancelled before expiration.
4.3 Automatic Renewal
All subscriptions automatically renew unless cancelled before the renewal date.
4.4 Payment Authorization
By providing payment details, you authorize Agent Growth Hub and its payment processor (including Stripe) to charge your payment method for all fees due.
4.5 No Refund Policy
All payments are non-refundable unless otherwise required by law.
4.6 Failed Payments
If payment fails, access may be suspended, services may be terminated, late fees may apply, and collections may be initiated.
4.7 Taxes
Users are responsible for all applicable taxes, including HST, GST, state sales tax, or other governmental charges.
4.8 Chargebacks
Initiating a chargeback without prior written dispute resolution may result in immediate suspension or termination.
5. Acceptable Use & Compliance Responsibility
Users are solely responsible for compliance with all applicable laws including CASL (Canada), CAN-SPAM (US), TCPA (US), FCC regulations, telemarketing laws, Do-Not-Call lists, data protection laws, and privacy regulations.
Agent Growth Hub does not provide legal advice and is not responsible for your compliance obligations.
You agree not to:
- Send unlawful spam
- Conduct illegal robocalls
- Use purchased lead lists in violation of law
- Misrepresent identity
- Engage in harassment or deceptive marketing
- Use AI systems to generate unlawful communications
6. Meta Platform Integration — User Obligations
If you connect your Facebook or Meta business account to Agent Growth Hub, you agree to the following additional obligations:
6.1 Meta Platform Terms Compliance
You agree to comply with Meta's Platform Terms, Meta's Advertising Policies, and all applicable Meta Developer Policies. You are solely responsible for ensuring your use of Meta-connected features complies with Meta's requirements.
6.2 Authorization
By connecting your Meta account, you authorize Agent Growth Hub to access your ad accounts, pages, and business assets solely for the purpose of providing our services. You confirm you have the legal authority to grant this access.
6.3 Ad Account Responsibility
You remain solely responsible for all ad campaigns, creatives, targeting, budgets, and compliance with Meta's advertising standards. Agent Growth Hub is a technology tool and does not assume responsibility for your ad account health, ad disapprovals, or account restrictions imposed by Meta.
6.4 Revoking Access
You may disconnect your Meta account at any time through your account settings or through your Facebook App Settings.
7. AI Features Disclaimer
The Platform may include AI-powered tools. You acknowledge that AI outputs may contain errors, inaccuracies, or misleading information. AI responses are not legal, financial, or professional advice. You are solely responsible for reviewing and approving AI-generated content before use. Agent Growth Hub disclaims all liability for damages arising from AI-generated content.
8. Third-Party Infrastructure Disclaimer
The Platform relies on third-party services including GoHighLevel, Stripe, Twilio, email delivery providers, and hosting providers. Agent Growth Hub is not responsible for outages, downtime, message delivery failures, SMS filtering, carrier blocking, third-party service interruptions, or API failures.
9. Telecommunications & Messaging Disclaimer
If you use SMS, calling, or AI voice features, you are the sender of record. You are responsible for opt-in documentation, consent records, honoring opt-outs, and all regulatory liability. Agent Growth Hub is a technology provider only and not a telecommunications carrier.
10. Data & Content Responsibility
Users are solely responsible for all data uploaded, all contacts imported, all marketing communications sent, and all consumer consent records. Agent Growth Hub does not verify the legality of user data.
11. Suspension & Termination
Agent Growth Hub may suspend or terminate accounts immediately for suspected illegal activity, excessive complaints, spam reports, regulatory risk, or non-payment. Termination does not entitle you to refunds.
12. Limitation of Liability
To the maximum extent permitted by law, Agent Growth Hub's total liability shall not exceed the total subscription fees paid by you in the preceding 3 months.
Agent Growth Hub shall not be liable for lost profits, lost leads, lost data, business interruption, indirect damages, regulatory fines, or reputation damage.
13. Indemnification
You agree to indemnify and hold harmless Agent Growth Hub from regulatory investigations, TCPA claims, CASL claims, spam lawsuits, data breach claims caused by your actions, consumer lawsuits, and government penalties.
14. No Performance Guarantee
Agent Growth Hub does not guarantee lead conversion, revenue increases, message deliverability, AI accuracy, or marketing results.
15. Force Majeure
We are not liable for delays caused by events beyond our control, including internet outages, cyberattacks, government action, or platform provider failures.
16. Governing Law & Arbitration
These Terms are governed by the laws of Ontario, Canada. Any dispute shall be resolved by binding arbitration in Ontario. You waive jury trial rights and participation in class actions.
17. Modifications
Agent Growth Hub may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.
18. Contact
For questions about these Terms: