This Privacy Policy describes how Agent Growth Hub Inc. ("Agent Growth Hub," "AGH," "we," "us," or "our") collects, uses, and protects information when you use our platform. This policy also covers our use of Meta's platforms and APIs in connection with our services.
1. Role of Agent Growth Hub
Agent Growth Hub acts as:
- A data processor in relation to customer contact data
- A data controller for its own account, billing, and platform usage data
Users (agents and businesses) are the data controllers of their own contact databases.
2. Information We Collect
2.1 Account Information
- Name
- Email address
- Phone number
- Billing information
2.2 Usage Data
- Log data
- Platform activity
- Feature usage
2.3 Meta Platform Data
When you connect your Facebook or Instagram account to Agent Growth Hub using Meta's OAuth authentication, we may access data through Meta's Marketing API and Graph API, including:
- Ad Account Data: Ad account IDs, names, currency settings, and account status
- Campaign Data: Campaign names, objectives, status, budgets, and scheduling
- Ad Set Data: Targeting parameters, placements, budgets, and bid strategies
- Ad Creative Data: Ad names, creative assets, copy, headlines, and call-to-action settings
- Performance Insights: Impressions, clicks, reach, spend, CTR, CPL, and conversion data
- Lead Form Data: Lead form names, questions, and responses from Facebook Lead Ads
- Page Data: Facebook Page IDs and names associated with your ad accounts
- User Profile: Basic profile information (name, profile picture) for authentication purposes
We request only the permissions necessary to provide our services. We use the following Meta API permissions: ads_management, ads_read, business_management, pages_manage_ads.
2.4 Consumer Lead Data
We do not collect consumer lead data directly, but it may be stored within user accounts on our platform. Users are solely responsible for the legality and handling of such data.
3. How We Use Information
We use data to:
- Provide and operate our services
- Process payments and manage subscriptions
- Improve platform functionality and develop new features
- Prevent fraud and enforce our terms
- Create, manage, and optimize Facebook and Instagram ad campaigns on your behalf (where authorized)
- Display ad performance analytics and insights dashboards
- Generate AI-powered marketing recommendations
We do not use your Meta data for advertising our own products, and we do not sell your data to third parties. Meta data is used solely to provide the services you have authorized within Agent Growth Hub.
4. Meta Platform Data — Specific Disclosures
Our use of data obtained through Meta APIs complies with Meta's Platform Terms and Developer Policies.
4.1 Permitted Uses
- We use Meta API data only to provide and improve Agent Growth Hub's core functionality
- Data is accessed only with your explicit authorization through Meta's OAuth flow
- We access only the minimum permissions required to deliver our services
- Your Meta data is associated with your account and is not shared with other users
4.2 Prohibited Uses
We will never:
- Sell your Meta platform data to third parties
- Use your Meta data for data brokerage purposes
- Use your Meta data to build profiles for advertising purposes unrelated to our services
- Transfer your Meta data to any ad network, data broker, or analytics provider
- Use your Meta data for any purpose incompatible with Meta's Platform Terms
4.3 Data Retention from Meta
We store Meta campaign and performance data to power your dashboard. This data is retained for as long as your account is active. Upon account deletion, all Meta-sourced data is permanently deleted within 30 days. You may also request deletion at any time by contacting us.
4.4 Revoking Meta Access
You can disconnect your Meta account from Agent Growth Hub at any time through your account settings or directly through your Facebook App Settings. Revoking access will prevent us from accessing your Meta data going forward. Previously stored data will be deleted upon your request.
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share data with:
- GoHighLevel — CRM infrastructure
- Stripe — Payment processing
- Twilio — SMS and voice communications
- Hosting providers — Infrastructure and data storage
- Legal authorities — When required by law, court order, or governmental authority
All service providers are contractually bound to handle your data securely and only for the purposes we specify.
6. International Data Transfers
Data may be processed in Canada, the United States, and other jurisdictions where our infrastructure providers operate. By using our services, you consent to cross-border data transfers. We ensure appropriate safeguards are in place for all international transfers.
7. Data Security
We implement commercially reasonable security measures including:
- Encrypted HTTPS/TLS connections for all data transmission
- Access tokens and credentials stored encrypted at rest
- Database access restricted to authorized personnel only
- Regular security reviews of our application and infrastructure
While we take reasonable precautions, we cannot guarantee absolute security of your data.
8. Data Retention
We retain data:
- For the duration of your subscription
- As required by applicable law
- As necessary for legitimate business purposes
Upon account deletion, all personal data including Meta-sourced data is permanently deleted within 30 days.
9. Your Rights
Depending on your jurisdiction (Canada, US), you may request:
- Access to your personal data
- Correction of inaccurate or incomplete data
- Deletion of your personal data (subject to legal requirements)
- Portability of your data in a machine-readable format
- Withdrawal of Consent for Meta data access at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Data Deletion
In compliance with Meta's Platform Terms, we provide a clear data deletion mechanism:
- Account Deletion: Delete your account from account settings. All data including Meta-sourced data is permanently deleted within 30 days.
- Meta Data Deletion Request: If you remove Agent Growth Hub from your Facebook app permissions, submit a deletion request to [email protected]. We will confirm deletion within 30 days.
- Deletion Callback: We support Meta's Data Deletion Callback URL to process deletion requests automatically when you remove our app from your Facebook settings.
11. Children's Privacy
Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.
12. Third-Party Services
Agent Growth Hub integrates with the following third-party services, each with their own privacy policies:
- Meta / Facebook: Ad management and authentication — Meta Privacy Policy
- GoHighLevel: CRM infrastructure — GoHighLevel Privacy Policy
- Stripe: Payment processing — Stripe Privacy Policy
- Twilio: SMS and voice — Twilio Privacy Policy
13. Changes to This Policy
We may update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. For significant changes, we will send email notification to registered users. Continued use of the platform constitutes acceptance of the updated policy.
14. Contact Us
For any questions, concerns, or data requests regarding this Privacy Policy:
Agent Growth Hub Inc.
Toronto, Ontario, Canada
Privacy: [email protected]
Support: [email protected]
We will respond to all privacy-related inquiries within 30 days.
Recommended additions for maximum liability protection: Separate Acceptable Use Policy · Data Processing Addendum (DPA) · AI Use & Automation Risk Addendum · Telemarketing Compliance Addendum